United Airways Customer Contacts | Office Address | Ticket Booking
Contact United in the U.S. and Canada
Reservations and information 1-800-UNITED-1 (1-800-864-8331)
United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:
| Option | Command |
|---|---|
| Flight status | Press 1 |
| Book a flight | Press 2 |
| Existing reservation | Press 3 |
| MileagePlus | Press 4 |
| More options | Press 5 |
| Baggage | Press 5, then 1 |
| Refunds | Press 5, then 2 |
| Receipts | Press 5, then 3 |
| Feedback | Press 5, then 4 |
| Other services | Press 5, then 5 |
Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345. TELECOMMUNICATION DEVICE FOR THE DEAF OR TELETYPEWRITER TDD/TTY: 1-800-323-0170
Contact United in Africa
Reservations 0214268058 | MileagePlus Service Center 0214268058
MILEAGEPLUS SERVICE CENTER HOURS Monday — Friday, 9:00 a.m. — 6:00 p.m.
South Africa United Ticket Office
+27 (11) 463-1170
23 Eaton Avenue
Bryanston, Johannesburg 2191, South Africa
Ghana United Ticket Office
Brussels Airlines
Ground Floor Atlantic Tower
Airport City
PMB CT 509
Cantonments
Accra-Ghana
Monday — Friday, 8:30 a.m. — 5:00 p.m.
+233(0) 302 243 893 or +233(0) 302 243 895
Contact United in Asia
Indonesia Reservations Office: 62-21-837-80-607, 62-21-837-80-730 62-21-837-80-647 (Fax)
Indonesia Office Address
Permata Kuningan 6th Floor
Jl. Kuningan Mulia Kav. 9C
Guntur – Setiabudi
Jakarta Selatan 12980
HOURS
Monday – Friday, 8:30 a.m. – 5:00 p.m.
Saturday, 8:30 a.m. – 12:30 p.m.
Sunday and holidays, closed
Japan Reservations Office (81)-3-6732-5011 (If you’re calling from Japan, please dial 03-6732-5011.)
For flight reservations, including award reservations on United and our MileagePlus partner airlines.
HOURS Monday – Friday, 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and holidays, 9:00 a.m. – 5:00 p.m.
December 30 – January 3, 9:00 a.m. – 5:00 p.m.
MileagePlus Service Center
(81)-3-6732-5022 (If you’re calling from Japan, please dial 03-6732-5022.)
For any other questions about MileagePlus, including membership, missing mileage credit and updating account information.
HOURS Monday – Friday, 9:00 a.m. – 5:00 p.m.
Saturday, Sunday and holidays, closed
December 30 – January 3, closed
Malaysia Reservations Office
603-2143-1433
603-2148-1357 (Fax)
Office Address
Suite 1001, Level 10, Wisma Lim Foo Yong
86, Jalan Raja Chulan
50200 Kuala Lumpur
HOURS
Monday – Thursday, 9:00 a.m. – 6:00 p.m.
Friday, 9:00 a.m. – 5:00 p.m.
Saturday, Sunday and public holidays, closed
Mongolia Reservations Office
976-11-331390
Office Address
Suite #107, Central Tower
Sukhbaatar Square, SBD – 8
Ulaanbaatar
HOURS
Monday – Friday, 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and holidays, closed
Nepal Reservations Office
977-1-4-220245
977-1-4-221180 (Fax)
Office Address
House 1236, Durbar Marg
Opposite Hotel Annapurna
Kathmandu
HOURS
Sunday – Friday, 9:30 a.m. – 5:30 p.m.
Saturday and holidays, closed
China Reservation Office
For all cities in China (except Hong Kong)
RESERVATIONS
400 883 4288
HOURS
Monday – Friday, 8:00 a.m. – 7:00 p.m.
Saturday, 8:00 a.m. – 6:00 p.m.
Sunday, 9:00 a.m. – 6:00 p.m.
Holidays, 9:00 a.m. – 1:00 p.m.
CUSTOMER CARE
400 883 4288
HOURS
Monday – Friday, 9:00 a.m. – 6:00 p.m.
Hong Kong
RESERVATIONS
852-2810-4888
HOURS
Monday – Friday, 8:00 a.m. – 7:00 p.m.
Saturday, 8:00 a.m. – 6:00 p.m.
Sunday, 9:00 a.m. – 6:00 p.m.
Holidays, 9:00 a.m. – 1:00 p.m.
Philippines Reservations Office
1800 87989915 (GLOBE mobile and landline)
1800 14411136 (SMART/SUN/PLDT )
Hours: Available 24 hours a day, seven days a week
Singapore Reservations Office: 65-6670-9737
South Korea Reservations Office: 02-751-0300
HOURS
Monday – Friday, 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and holidays, closed
Customer Care
VISIT OR MAIL
Gonghang-ro 272, Jung-gu, Incheon
Incheon International Airport (ICN)
Terminal 1, 2F United Airlines office
Taiwan Reservations Office: 886-2-2325-8868
HOURS
Monday – Friday, 9:00 a.m. – 6:00 p.m.
Holidays, 9:00 a.m. – noon
Saturday and Sunday, closed
Thailand Reservations Office: 662-652-6087-88
HOURS
Monday – Friday, 8:30 a.m. – 5:00 p.m.
Saturday, Sunday and holidays, closed
Hanoi Reservations Office: 84-24-3934-7233
OFFICE ADDRESS
4th Floor, Dao Duy Anh Tower
9 Dao Duy Anh, Dong Da
Hanoi City
HOURS
Monday – Friday, 8:30 a.m. – 5:00 p.m.
Saturday, 8:30 a.m. – 12:00 noon
Sunday and holidays, closed
Ho Chi Minh City Reservations Office: 84-28-3930-6613
OFFICE ADDRESS
4th Floor Travel House
170-172 Nam Ky Khoi Nghia Street
Ward 6 District 3 Ho Chi Minh City
HOURS
Monday – Friday, 8:00 a.m. – 12:00 p.m
Saturday, 8:00 a.m. – 12:00 p.m.
Sunday/public holidays, closed
Bangladesh Reservations Office: +880244612178 (Dhaka)
OFFICE ADDRESS
Happy Arcade Shopping Mall, 2nd FLR
Suite 34, Holding 3 Rd No. 3, Dhaka 1205
HOURS 10:00 a.m. – 08:00 p.m | 7days Open
India Reservations Office: +91-124-4315500 (Delhi))
OFFICE ADDRESS
2nd Floor, Tower C, Cyber Greens
DLF Phase 3
Gurgaon 122002
Haryana
HOURS
Monday – Friday, 9:30 a.m. – 5:30 p.m.
Pakistan Reservations Office: +92-51-2206704, 92-51-2206705
Islamabad Office Address:
Bluebird Aviation (PVT) Ltd. 4 Ghosia Plasa
Khyaban-E-Suharwardy
Aabpara
Karachi Reservations Office: +922-1-5680970, +922-1-5685092 (Fax)
OFFICE ADDRESS
Bluebird Aviation Services (PVT) Limited
Sheraton Hotel, Shop No. 29 Shopping Arcade
Club Road, Karachi – 75530
Lahore Reservations Office: +92-42-6312136, +92-42-6312183
OFFICE ADDRESS
Bluebird Aviation Services (PVT) Limited
Ali Complex
23 Empress Road
Srilankan Reservations Office: 9411-2661703, 9411-2661704, 9411-2683230, 9411-2686649 (Fax)
Office Address
Browns Tours Limited
481 T.B Jayah Mawatha
Colombo 10
Sri Lanka
Contact United in Australia and New Zealand
Australia Reservations Office: 131-777
MileagePlus Service Center: 1 300 651 815
HOURS Monday – Friday, 9:00 a.m. – 6:00 p.m. Australian Eastern Time
Saturday, Sunday and holidays, closed
New Zealand Reservations Office: 0800-747-400
MileagePlus Service Center Office: 0800 673 5937
HOURS Monday – Friday, 11:00 a.m. – 8:00 p.m.
Saturday, Sunday and holidays, closed
Contact United in Europe
Belgium Reservations Number: 02-2-0088-68
Croatia Reservations Number: 0800222668
Czech Republic Reservations Number: 800-050460
Denmark Reservations Number: 7012-6233
Finland Reservations Number: 358-800-96070
France Reservations Number:01-71-23-03-35
Germany Reservations Number:06950-985-051
Greece Reservations Number:00-800-441-4-3592 (toll free)
Reservations and MileagePlus Service Center: 2103-00-2697 (Mobile users)
Iceland Reservations Number:800-4150
Italy Reservations Number:02-6963-3256
Ireland Reservations Number:1890-925-252
Luxembourg Reservations Number:02 200 8868
Netherlands Reservations Number:020-346-93-81
Norway Reservations Number:810-03-630
Portugal Reservations Number:21-415-9102
Russian Federation Reservations Number:7-495-9800882
7-495-4251800 (Fax)
Office Address
JSC Glonass (Discover the World Marketing)
Prechistenka Street 40/2, Building 1, Entrance 3, Office 32, 5th Floor
Moscow
Spain Reservations Number:900-813-996
Sweden Reservations Number:08-585-36954
Switzerland Reservations Number:022-417-72-80 (English, French),044-800-92-12 (German)
Turkey Reservations Number:0212-334-2920
Office Address
AIREP
Mete Caddesi No: 18/1 Taksim
Istanbul 34437
United Kingdom Reservations Number:0845-607-6760 *Calls may incur an access charge from your phone company
0207-136-0582
United Polaris customers: 0845-607-0777 *Calls may incur an access charge from your phone company
HOURS
8:00 a.m. – 10:00 p.m., daily
MileagePlus Service Center: 0207-365-18
Contact United in the Middle East
Israil Reservations Number: 1-809-344-363
HOURS
Sunday – Thursday, 8:30 a.m. – 6:00 p.m.
Friday, 8:30 a.m. – 1:00 p.m.
MileagePlus Service Center
1-809-344-363
For any other questions about MileagePlus, including membership, missing mileage credit and updating account information.
HOURS
Sunday – Thursday, 8:30 a.m. – 6:00 p.m.
Friday, Saturday and holidays, closed
Office address – closed to the public
132 Menachem Begin Road
1 Azrielli Center
Round Building – 32nd Floor
Tel Aviv, Israel 6702101
Kuwait Reservations Number: 965-2295-8900
965-2295-8911 (Fax)
HOURS: Sunday – Thursday, 9:00 a.m. – 6:00 p.m.
Qatar Reservations Number:00-800-1000-21
HOURS: Saturday – Thursday, 9:00 a.m. – 11:30 p.m.
Friday, 6:30 p.m. – 11:30 p.m.
Saudi Arabia Reservations Number: 009 66 920002185
Dhahran/Dammam (Eastern Province) Office AddressYusuf Bin Ahmed Kanoo
Airline Centre
P.O. Box 1878
Al Khobar – 31952
Saudi Arabia
HOURS
Sunday – Thursday, 9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 6:00 p.m.
Saturday, 9:00 a.m. – 1:00 p.m
United Arab Emirates Reservations Number: 971-08000-441-5492 (Toll-free)
HOURS Saturday – Thursday, 9:00 a.m. – 11:30 p.m.
Friday, 6:30 p.m. – 11:30 p.m.
Contact United in Mexico
For all cities in Mexico:
Reservations: 55-5283-5500 (toll free within Mexico)
MileagePlus Service Center: 55-5283-5500 (toll free within Mexico)
Hours: Monday – Friday, 8:00 a.m. – 8:00 p.m.
Groups: 55-5283-5555 (toll free within Mexico)
GROUPS HOURS: Monday – Friday, 9:00 a.m. – 6:00 p.m.
Contact United in Micronesia and the Mid-Pacific
- Chuuk (Truk) RESERVATIONS (691) 330-2424
- Kosrae RESERVATIONS (691) 370-3024 (691) 370-3224
- Pohnpei RESERVATIONS (691) 320-2424, (691) 320-5424, (691) 320-5425
- Yap RESERVATIONS (691) 350-2702, (691) 350-2788
Guam Reservations Number: 1-800-UNITED-1 (1-800-864-8331)
MileagePlus Service Center: 1-800-421-4655
United Ticket Office address
523 Chalan Pasaheru
Tiyan, GU 96913
HOURS
Monday – Friday, 9:30 a.m. – 6:00 p.m.
Saturday, 9:00 a.m. – 2:00 p.m.
Northern Mariana Islands Reservations Number: 1-800-UNITED-1 (1-800-864-8331)
Marshall Islands:
- Kwajalein Reservations Number: (805) 355-1013
- Majuro Reservations Number: (692) 625-3209
- Palau Reservations Number: (680) 488-2448, (680) 488-1029
- Rota Reservations Number: 1-800-UNITED-1 (1-800-864-8331)
Contact United in the South Pacific
Tahiti Reservations Number: 00-1-847-427-4189 (International charges may apply)
Hours 8:00 p.m. – 4:00 p.m.
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