The Saphire – Plaza Premium Lounge at Terminal 3, Jakarta Soekarno-Hatta International Airport is Certified as a 4-Star Airline Lounge for the lounge facilities and staff service.
“This is a nice nearly new lounge, comprising a large Business class section, frequent flyer / cardholders area and a yet to be opened First Class premium section. There are nice washroom and shower facilities provided in the lounge, a staff bar area and live kitchen / cooking station. The lounge furnishings are nicely finished, with a wide variety of seating types. Staff service in the lounge provides good Indonesian hospitality“.
Lounge location
Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements
Comfort & Ambience
Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Seating and Comfort
Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area
Food and Beverages
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks
