United Airways Customer Contacts | Office Address | Ticket Booking

Contact United in the U.S. and Canada

Reservations and information 1-800-UNITED-1 (1-800-864-8331)

United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:

touch-tone menu commands table
Option Command
Flight status Press 1
Book a flight Press 2
Existing reservation Press 3
MileagePlus Press 4
More options Press 5
Baggage Press 5, then 1
Refunds Press 5, then 2
Receipts Press 5, then 3
Feedback Press 5, then 4
Other services Press 5, then 5

 

Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345. TELECOMMUNICATION DEVICE FOR THE DEAF OR TELETYPEWRITER TDD/TTY: 1-800-323-0170

 

Contact United in Africa

Reservations 0214268058 | MileagePlus Service Center 0214268058

MILEAGEPLUS SERVICE CENTER HOURS Monday — Friday, 9:00 a.m. — 6:00 p.m.

South Africa United Ticket Office

+27 (11) 463-1170
23 Eaton Avenue
Bryanston, Johannesburg 2191, South Africa

Ghana United Ticket Office

Brussels Airlines
Ground Floor Atlantic Tower
Airport City
PMB CT 509
Cantonments
Accra-Ghana
Monday — Friday, 8:30 a.m. — 5:00 p.m.
+233(0) 302 243 893 or +233(0) 302 243 895

 

Contact United in Asia

Indonesia Reservations Office: 62-21-837-80-607, 62-21-837-80-730 62-21-837-80-647 (Fax)

Indonesia Office Address

Permata Kuningan 6th Floor
Jl. Kuningan Mulia Kav. 9C
Guntur – Setiabudi
Jakarta Selatan 12980

HOURS

Monday – Friday, 8:30 a.m. – 5:00 p.m.
Saturday, 8:30 a.m. – 12:30 p.m.
Sunday and holidays, closed

Japan Reservations Office (81)-3-6732-5011 (If you’re calling from Japan, please dial 03-6732-5011.)

For flight reservations, including award reservations on United and our MileagePlus partner airlines.

HOURS Monday – Friday, 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and holidays, 9:00 a.m. – 5:00 p.m.
December 30 – January 3, 9:00 a.m. – 5:00 p.m.

MileagePlus Service Center

(81)-3-6732-5022 (If you’re calling from Japan, please dial 03-6732-5022.)

For any other questions about MileagePlus, including membership, missing mileage credit and updating account information.

HOURS Monday – Friday, 9:00 a.m. – 5:00 p.m.
Saturday, Sunday and holidays, closed
December 30 – January 3, closed

Malaysia Reservations Office

603-2143-1433
603-2148-1357 (Fax)

Office Address

Suite 1001, Level 10, Wisma Lim Foo Yong
86, Jalan Raja Chulan
50200 Kuala Lumpur

HOURS

Monday – Thursday, 9:00 a.m. – 6:00 p.m.
Friday, 9:00 a.m. – 5:00 p.m.
Saturday, Sunday and public holidays, closed

Mongolia Reservations Office

976-11-331390

Office Address

Suite #107, Central Tower
Sukhbaatar Square, SBD – 8
Ulaanbaatar

HOURS

Monday – Friday, 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and holidays, closed

Nepal Reservations Office

977-1-4-220245
977-1-4-221180 (Fax)

Office Address

House 1236, Durbar Marg
Opposite Hotel Annapurna
Kathmandu

HOURS

Sunday – Friday, 9:30 a.m. – 5:30 p.m.
Saturday and holidays, closed

China Reservation Office

For all cities in China (except Hong Kong)

RESERVATIONS

400 883 4288

HOURS

Monday – Friday, 8:00 a.m. – 7:00 p.m.
Saturday, 8:00 a.m. – 6:00 p.m.
Sunday, 9:00 a.m. – 6:00 p.m.
Holidays, 9:00 a.m. – 1:00 p.m.

CUSTOMER CARE

400 883 4288

HOURS

Monday – Friday, 9:00 a.m. – 6:00 p.m.

Hong Kong

RESERVATIONS

852-2810-4888

HOURS

Monday – Friday, 8:00 a.m. – 7:00 p.m.
Saturday, 8:00 a.m. – 6:00 p.m.
Sunday, 9:00 a.m. – 6:00 p.m.
Holidays, 9:00 a.m. – 1:00 p.m.

Philippines Reservations Office

1800 87989915 (GLOBE mobile and landline)
1800 14411136 (SMART/SUN/PLDT )

Hours: Available 24 hours a day, seven days a week

Singapore Reservations Office: 65-6670-9737

South Korea Reservations Office: 02-751-0300

HOURS

Monday – Friday, 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and holidays, closed

Customer Care

VISIT OR MAIL

Gonghang-ro 272, Jung-gu, Incheon
Incheon International Airport (ICN)
Terminal 1, 2F United Airlines office

EMAIL

Customer.Care@united.com

united.com/feedback

Taiwan Reservations Office: 886-2-2325-8868

HOURS

Monday – Friday, 9:00 a.m. – 6:00 p.m.
Holidays, 9:00 a.m. – noon
Saturday and Sunday, closed

Thailand Reservations Office: 662-652-6087-88

HOURS

Monday – Friday, 8:30 a.m. – 5:00 p.m.
Saturday, Sunday and holidays, closed

Hanoi Reservations Office: 84-24-3934-7233

OFFICE ADDRESS

4th Floor, Dao Duy Anh Tower
9 Dao Duy Anh, Dong Da
Hanoi City

HOURS

Monday – Friday, 8:30 a.m. – 5:00 p.m.
Saturday, 8:30 a.m. – 12:00 noon
Sunday and holidays, closed

Ho Chi Minh City Reservations Office: 84-28-3930-6613

OFFICE ADDRESS

4th Floor Travel House
170-172 Nam Ky Khoi Nghia Street
Ward 6 District 3 Ho Chi Minh City

HOURS

Monday – Friday, 8:00 a.m. – 12:00 p.m
Saturday, 8:00 a.m. – 12:00 p.m.
Sunday/public holidays, closed

Bangladesh Reservations Office: +880244612178 (Dhaka)

OFFICE ADDRESS

Happy Arcade Shopping Mall, 2nd FLR

Suite 34, Holding 3 Rd No. 3, Dhaka 1205

HOURS 10:00 a.m. – 08:00 p.m | 7days Open

India Reservations Office: +91-124-4315500 (Delhi))

OFFICE ADDRESS

2nd Floor, Tower C, Cyber Greens
DLF Phase 3
Gurgaon 122002
Haryana

HOURS

Monday – Friday, 9:30 a.m. – 5:30 p.m.

Pakistan Reservations Office: +92-51-2206704, 92-51-2206705

Islamabad Office Address:

Bluebird Aviation (PVT) Ltd. 4 Ghosia Plasa
Khyaban-E-Suharwardy
Aabpara

Karachi Reservations Office: +922-1-5680970, +922-1-5685092 (Fax)

OFFICE ADDRESS

Bluebird Aviation Services (PVT) Limited
Sheraton Hotel, Shop No. 29 Shopping Arcade
Club Road, Karachi – 75530

Lahore Reservations Office: +92-42-6312136, +92-42-6312183

OFFICE ADDRESS

Bluebird Aviation Services (PVT) Limited
Ali Complex
23 Empress Road

Srilankan Reservations Office: 9411-2661703, 9411-2661704, 9411-2683230, 9411-2686649 (Fax)

Office Address

Browns Tours Limited
481 T.B Jayah Mawatha
Colombo 10
Sri Lanka

Contact United in Australia and New Zealand

Australia Reservations Office: 131-777

MileagePlus Service Center: 1 300 651 815

HOURS Monday – Friday, 9:00 a.m. – 6:00 p.m. Australian Eastern Time
Saturday, Sunday and holidays, closed

New Zealand Reservations Office: 0800-747-400

MileagePlus Service Center Office: 0800 673 5937

HOURS Monday – Friday, 11:00 a.m. – 8:00 p.m.
Saturday, Sunday and holidays, closed

 

Contact United in Europe

Belgium Reservations Number: 02-2-0088-68

Croatia Reservations Number: 0800222668

Czech Republic Reservations Number: 800-050460

Denmark Reservations Number: 7012-6233

Finland Reservations Number: 358-800-96070

France Reservations Number:01-71-23-03-35

Germany Reservations Number:06950-985-051

Greece Reservations Number:00-800-441-4-3592 (toll free)

Reservations and MileagePlus Service Center: 2103-00-2697 (Mobile users)

Iceland Reservations Number:800-4150

Italy Reservations Number:02-6963-3256

Ireland Reservations Number:1890-925-252

Luxembourg Reservations Number:02 200 8868

Netherlands Reservations Number:020-346-93-81

Norway Reservations Number:810-03-630

Portugal Reservations Number:21-415-9102

Russian Federation Reservations Number:7-495-9800882

7-495-4251800 (Fax)

Office Address

JSC Glonass (Discover the World Marketing)
Prechistenka Street 40/2, Building 1, Entrance 3, Office 32, 5th Floor
Moscow

Spain Reservations Number:900-813-996

Sweden Reservations Number:08-585-36954

Switzerland Reservations Number:022-417-72-80 (English, French),044-800-92-12 (German)

Turkey Reservations Number:0212-334-2920

Office Address

AIREP
Mete Caddesi No: 18/1 Taksim
Istanbul 34437

United Kingdom Reservations Number:0845-607-6760 *Calls may incur an access charge from your phone company
0207-136-0582

United Polaris customers: 0845-607-0777 *Calls may incur an access charge from your phone company

HOURS

8:00 a.m. – 10:00 p.m., daily

MileagePlus Service Center: 0207-365-18

 

Contact United in the Middle East

Israil Reservations Number: 1-809-344-363

HOURS

Sunday – Thursday, 8:30 a.m. – 6:00 p.m.
Friday, 8:30 a.m. – 1:00 p.m.

MileagePlus Service Center

1-809-344-363
For any other questions about MileagePlus, including membership, missing mileage credit and updating account information.

HOURS

Sunday – Thursday, 8:30 a.m. – 6:00 p.m.
Friday, Saturday and holidays, closed

Office address – closed to the public

132 Menachem Begin Road
1 Azrielli Center
Round Building – 32nd Floor
Tel Aviv, Israel 6702101

Kuwait Reservations Number: 965-2295-8900
965-2295-8911 (Fax)

HOURS: Sunday – Thursday, 9:00 a.m. – 6:00 p.m.

Qatar Reservations Number:00-800-1000-21

HOURS: Saturday – Thursday, 9:00 a.m. – 11:30 p.m.
Friday, 6:30 p.m. – 11:30 p.m.

Saudi Arabia Reservations Number: 009 66 920002185

Dhahran/Dammam (Eastern Province) Office AddressYusuf Bin Ahmed Kanoo
Airline Centre
P.O. Box 1878
Al Khobar – 31952
Saudi Arabia

HOURS

Sunday – Thursday, 9:00 a.m. – 1:00 p.m. and 2:00 p.m. – 6:00 p.m.
Saturday, 9:00 a.m. – 1:00 p.m

United Arab Emirates Reservations Number: 971-08000-441-5492 (Toll-free)

HOURS Saturday – Thursday, 9:00 a.m. – 11:30 p.m.
Friday, 6:30 p.m. – 11:30 p.m.

 

Contact United in Mexico

For all cities in Mexico:

Reservations: 55-5283-5500 (toll free within Mexico)

MileagePlus Service Center: 55-5283-5500 (toll free within Mexico)

Hours: Monday – Friday, 8:00 a.m. – 8:00 p.m.

Groups: 55-5283-5555 (toll free within Mexico)

GROUPS HOURS: Monday – Friday, 9:00 a.m. – 6:00 p.m.

Contact United in Micronesia and the Mid-Pacific

  • Chuuk (Truk) RESERVATIONS (691) 330-2424
  • Kosrae RESERVATIONS (691) 370-3024 (691) 370-3224
  • Pohnpei RESERVATIONS (691) 320-2424, (691) 320-5424, (691) 320-5425
  • Yap RESERVATIONS (691) 350-2702, (691) 350-2788

Guam Reservations Number: 1-800-UNITED-1 (1-800-864-8331)

MileagePlus Service Center: 1-800-421-4655

United Ticket Office address

523 Chalan Pasaheru
Tiyan, GU 96913

HOURS

Monday – Friday, 9:30 a.m. – 6:00 p.m.
Saturday, 9:00 a.m. – 2:00 p.m.

Northern Mariana Islands Reservations Number: 1-800-UNITED-1 (1-800-864-8331)

Marshall Islands:

  • Kwajalein Reservations Number:  (805) 355-1013
  • Majuro Reservations Number: (692) 625-3209
  • Palau Reservations Number: (680) 488-2448, (680) 488-1029
  • Rota Reservations Number: 1-800-UNITED-1 (1-800-864-8331)

Contact United in the South Pacific

Tahiti Reservations Number: 00-1-847-427-4189 (International charges may apply)

Hours 8:00 p.m. – 4:00 p.m.

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